FAQ

FAQ

  1. Service Info
    Q: How can I get more information about your products and services?
    A: You can just email us or leave message in Contact Us page. And if you wish to talk to us, you can contact us at +62 (31 ) 7495605 (office hours).
  2. Order
    Q: How do I place an order?
    A: You may place an order by contacting us via email or fax.  For fast response, please contact our telemarketing at +62 (31) 7495605 (office hours).
    Q: What is your minimum order?
    A: Our products vary in sizes and shapes. Please contact us for the minimum order.
  3. Delivery
    Q: How long is the delivery process?
    A: If your location is within our coverage area, the delivery will take 1 or maximum 2 business days for certain locations.
    Q: Do you accept orders from outside of your coverage area?
    A: Yes, we accept order and also deliver to the location outside of our coverage area using forwarding service. Shipping period relies on the forwarding service conditions.
  4. Payment System
    Q: What are the available payment methods?
    A: We receive payment in cash, bank transfer, and cheque.
  5. Product Return
    Q: What is JNI Mitrajaya’s return policy?
    A: We only receive return in case of factory defect.
  6. Types of Customer
    Q: I am a family shopper and interested in your products, may I be your customer?
    A: Yes, anyone can be our customer as long as our products can help you with.